Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. Eligible items may be returned within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging and any accessories, manuals, or included materials.

For standard returns, the customer is responsible for return shipping costs. We do not charge a restocking fee.

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible at carlosm@mercavashop.com. In these cases, Mercava will review the issue and, when appropriate, provide a replacement, refund, or return solution at no additional shipping cost to the customer.

Once a return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Order cancellations

Orders may be canceled while they have not yet entered processing or fulfillment. Once an order has been prepared, shipped, or otherwise entered the fulfillment process, it can no longer be canceled and must follow the applicable return process.

Non-returnable items

Certain items may be excluded from returns where required by law, for health or hygiene reasons, because of their condition, or where specifically identified as final sale on the product page. Any such exclusions will be clearly disclosed before purchase.

Return authorization

Before sending any return, please contact us at carlosm@mercavashop.com so we can provide return instructions. Returns sent without prior authorization may experience delays.

Contact

For questions regarding returns, refunds, or cancellations, contact:

Mercava Global LLC
Email: carlosm@mercavashop.com
Website: mercavashop.com