Terms of service

Terms of Service

These Terms of Service govern your use of mercavashop.com and any purchases made through the website. By accessing or using this website, you agree to be bound by these Terms.

1. Store Operator
This website is operated by Mercava Global LLC (“Mercava,” “we,” “us,” or “our”). Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer products and services to you.

2. Eligibility and Use of the Website
You may use this website only for lawful purposes and in accordance with these Terms. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use the website in any way that violates applicable law.

3. Product Information
We make reasonable efforts to display product descriptions, images, specifications, availability, and pricing accurately. However, colors, packaging, dimensions, product details, and other characteristics may vary slightly from the information shown online.

We reserve the right to correct errors, inaccuracies, or omissions and to update or cancel orders affected by incorrect information.

4. Pricing and Payment
All prices are displayed in U.S. dollars unless otherwise stated. Applicable sales tax and shipping charges are calculated at checkout.

Payment must be successfully authorized before an order is processed. We reserve the right to refuse or cancel an order in cases of suspected fraud, payment issues, pricing errors, inventory problems, or other legitimate business reasons.

5. Order Acceptance and Availability
An order confirmation does not necessarily constitute final acceptance of an order. Product availability may change, including after an order is submitted.

If an item becomes unavailable, we may cancel the affected item or order and issue an appropriate refund.

6. Shipping and Delivery
Shipping times are estimates and are not guaranteed. Orders may be fulfilled by Mercava, third-party fulfillment centers, or selected supplier partners. 

Orders containing multiple items may arrive in separate shipments.

Please review our Shipping Policy for additional information regarding shipping methods, estimated delivery times, and charges.

7. Returns, Refunds, and Cancellations
Returns, refunds, and cancellations are governed by our Return & Refund Policy and the return and cancellation rules displayed on the website.

Customers may generally request eligible returns within 30 days of delivery. Orders may be canceled until they enter processing or fulfillment.

8. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us promptly at carlosm@mercavashop.com. We will review the issue and provide an appropriate resolution when applicable.

9. Third-Party Products and Services
Certain products, services, fulfillment activities, payment processing, applications, or website features may be provided by third parties. Their services may be subject to separate terms and policies.

We are not responsible for third-party websites or services that are not controlled by Mercava.

10. Intellectual Property
The content of this website, including text, graphics, logos, layout, and original materials, is owned by or licensed to Mercava Global LLC and may not be copied, reproduced, distributed, or used without authorization except as permitted by law.

Product names, trademarks, logos, and other intellectual property belonging to third-party brands remain the property of their respective owners.

11. Prohibited Uses
You may not use the website or its content for unlawful purposes, fraudulent activity, infringement of intellectual property rights, distribution of malicious software, unauthorized data collection, or interference with the security or operation of the website.

12. Disclaimer of Warranties
To the extent permitted by applicable law, the website and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free access to the website.

Nothing in these Terms limits any warranty or consumer right that cannot legally be excluded.

13. Limitation of Liability
To the maximum extent permitted by applicable law, Mercava Global LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or Services.

This limitation does not apply where liability cannot legally be limited or excluded.

14. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Mercava Global LLC from claims, losses, liabilities, and expenses arising from your unlawful misuse of the website or violation of these Terms.

15. Governing Law
These Terms are governed by applicable laws of the United States and the State of California, without limiting any mandatory consumer protections that may apply based on your location.

16. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this website with the applicable effective or updated date.

17. Contact Information
Questions regarding these Terms may be sent to:

Mercava Global LLC
Email: carlosm@mercavashop.com
Website: mercavashop.com